Contact Us

For any inquiries or requests, please use the form on the right to contact us.  We will get back to you as soon as possible normally within 24 hours.  

Thank you!  
 

(917)374-3195

b. benten is the online shop for authentic wabi sabi ceramics and housewares items from Japan for everyday use.  We expose Japan's master artisans by covering numerous potters and ceramic topics, and offer worldwide shipping for rare handcrafted items.   

Shipping & Returns

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Shipping & Returns

Shipping Costs

Shipping cost are determined by the weight and dimensions of the items you order. Our shipping calculator will provide an estimate of the shipping charge at the time an order is placed. Our system is dynamic and will adjust shipping charges as items are added or removed from your cart. Proceed to checkout after changes to your shopping cart in order to see the adjusted changes to the shipping costs. For the majority of purchases, the estimated shipping cost and final shipping cost will be the same

In a small number of cases, the shipping charge may have to be adjusted to reflect the unique shipping requirements of items requiring special handling or very large orders that may require multiple packages to ship safely. In such cases we will update the shipping charge and then contact you by email for your approval before proceeding to ship your order. Our goal is to ship items to you as efficiently and cost-effectively as possible.

You will receive a shipping confirmation mail with tracking information upon order shipment.

Large or special orders

For large orders, orders of multiple items in various materials or orders that contain bulky items such a wood boxes combined with delicate ceramics, we encourage you to place the order online even if the shipping charge may appear high or excessive. These orders will be flagged and we will find the most expeditious way to ship the order. Alternatively, you are also welcome to mail us with such orders and we will process the order and shipping manually. For special orders contact us at info@bbenten.com.

Taxes / VAT

Orders shipped to addresses outside of Japan are not charged the Japanese 8% VAT (Value Added Tax).

Your package may be subject to local import duties, VAT or tariffs. Payment of such charges is the responsibility of the recipient and is usually collected upon delivery. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order.

Returns

Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return it for a refund. Notification by email is required within 7 days of receipt of the shipment on all refunds. All items must be returned in "as-new" condition in their original packaging. Items that show wear and tear will not be accepted for refund. Buyer assumes responsibility for all return shipping fees as well as any other expenses incurred to return the item to B. Benten.